IT360
IT service management
Every ticket knows the configuration it touches.
A service desk built on the same configuration database as Asset Manager. Incidents, service requests, problems, changes and releases move through life-cycles you configure, working-hours SLA clocks pause on hold and flag breaches, approval chains route by role, requesters use a self-service portal, and every ticket links to the configuration items it affects.
- Working hoursSLA clocks that pause on hold
- CABChange control with approvals by role
- Shared CMDBEvery ticket knows its configuration items
What IT360 does.
- Incidents and requestsAuto-numbered tickets with priority, impact and urgency, assignment to technicians and groups, merge, closure codes and resolution templates.
- Working-hours SLAsBusiness calendars with holidays; response and resolution timers start, pause on hold, resume and warn before they breach.
- Change with CABA change rail from submission through CAB evaluation, implementation and UAT to review and close, with a change calendar.
- Approvals by roleMulti-stage chains resolved through an escalation matrix, so re-pointing a role re-routes every chain.
- Problems and knowledgeRoot cause, workaround and known-error records; solution articles approved and published as separate steps.
- Self-service portalRequesters raise a ticket as "something is broken" or "I need something", then follow status, first reply and resolve-by.
Deploy on your terms.
- On-premisesInside your environment on Docker or Kubernetes, with your identity provider and your storage.
- Air-gappedContainerised for networks with no internet; updates and content arrive as bundles you carry in.
- CloudHosted by Cybervahak or in your cloud, with the same operating model and no feature trade-offs.
Integrations and standards.
- Identity and messaging
- Practice set
Where teams deploy it.
- Service desk for a regulated enterprise
- Change advisory board and release control
- SLA reporting to management
- Knowledge base for first-line support
- Shared CMDB with Asset Manager
Pairs with the other it operations products.
See IT360 in your environment.
Book a 30-minute walkthrough tailored to your stack, regulators and current security posture. No generic pitch deck, just your questions answered by a senior practitioner.